Troubleshooting

If you’re having a problem with SONAR, don’t panic. This chapter lists some common problems and how to solve them.

If you don’t find an answer here, there are two other important places to look for help:

Check the ReadMe file that came with your software. It contains additional information that wasn’t available when this online Help was written. To view the ReadMe file, select Help > View README.

Visit our support Web site at www.cakewalk.com/Support, where you will find answers to frequently asked questions, tech support documents, program patches and updates, and more.

Frequently asked questions

Installation Error: DeleteFile Failed; code 5 Access Denied

Setting up an internal audio card

Configuring an audio interface

Audio dropouts or crashes during playback

My MP3 encoder stopped working

When I play a file I don't hear anything (MIDI project)

I can't record from my MIDI device

I can't record any audio

I hear an echo when I record

Dropouts happen at high bit-depths or high sample rates

Patching an effect into SONAR causes a dropout

I can’t open my project / File Recovery mode

No sound from my software instrument/synth

SONAR doesn't recognize new plug-ins

My waveforms are gone, but I still hear audio; it says Busy in the corner of the clip

I get an error message when I change a project to 24-bit audio

Bouncing tracks takes a long time

The Now time is not smooth during playback or scrolls out of view

Plug-in windows flicker or don't display properly

I get a Burn Error or No Drive is Detected error when burning a CD directly from SONAR

 

See also:

Known issues