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Account Troubleshooting
Account Troubleshooting
Following the acquisition of certain assets and the complete set of intellectual property of Cakewalk Inc. from Gibson Brands on 2/23/18, BandLab Technologies announced the relaunch of SONAR as Cakewalk by BandLab - available free-to-download to all BandLab users worldwide.
As of Feb 21st 2018, information elsewhere on this website may no longer be accurate.
If you are having trouble logging into your Cakewalk SSO acount, the below suggestions may be able to help. If you are still unable to gain access, please contact Cakewalk Support for more assistance.
You can reset your Cakewalk SSO account password here. The email address on file for the account will be emailed a new temporary password. When entering your temporary password, please make sure to type it correctly. If copying and pasting it fails, please try typing it manually. Some email clients embed extra characters or white space into web forms which may be cause the password to not be accepted when copying and pasting.
When you create a Cakewalk SSO account, a verification email is sent to the email address you have provided. This is to ensure that you are a human and are the owner of the email address provided. You must log into your email account and click the verification link to approve your account. If you did not receive the verification email or have deleted it, when you attempt to log in a new verification email will be sent. If you are not receiving a verification email, please double-check your junk or spam folders.
In order to migrate your previous Forum Account to a Cakewalk SSO account you must have your old username/login and password. If you do not remember the password to your old forum account, you can request a new one with the Lost Forum Password form. Please note that for this to work you must have access to the email address on file with your previous forum account. If you do not have access to this email address, all is not lost. please contact cakewalk support for additional assistance.
Your Cakewalk SSO login uses cookies to store your login session. If you have cookies disabled in your web browser, you will need to enable them or allow an exclusion for Cakewalk.com. If you have any browser extensions or add-ons that block the creation of cookies, please try disabling them to see if this helps. If neither of these work, we recommend clearing your browser's cookies and attempting to log in again.
More information on troubleshooting cookies in common web browsers can be found below:
This is pretty rare and hard to do, but in the event you are locked out please contact Cakewalk Support for help unlocking your account.