Due to the overwhelming response to our Lifetime Updates and SONAR OS X Alpha announcements, we are experiencing an unusually high volume of support requests, and as a result, our response times are longer than normal. We are taking measures to return our response times to normal, and appreciate your patience in the meantime. Remember, you can always use the Cakewalk Forums, other Support resources, or a plain old Google search to find a wide range of solutions. If none of those help you reach a solution, rest assured - we are committed to your satisfaction, and your case will remain open until we assist you.